Alone Star Jewelry Returns

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Returns and Exchanges

How do I handle a Return?

If for any reason you, or the recipient of your gift, feel that our product has not lived up to your expectations, feel free to return it for an exchange or refund, including a note as to why you are returning the product, what you would like to exchange for, if applicable, and include the original packing slip. We will not accept packages sent C.O.D.

Please note that all returns or exchanges must be requested within the first 30 days of purchase. Any return after the first 20 days of purchase will incur a 20% restocking fee. Sorry, but we cannot refund shipping costs, rush order fees, or custom orders. We do not offer refunds after the first 30 days of purchase. Any return after the first 30 days of purchase will be returned to the sender. Should you have any questions please feel free to contact us.

Condition of Returned Product

Any returned product or product sent back for exchange must be unworn, unused and in original condition. We can only accept items that are returned for refund or exchange without signs of wear and tear and with all of the original contents and packaging. Contents consist of any included parts and accessories, such as jewelry box, sunshine cloths and jewelry bags. Items not returned in the condition described herein may be subject to restocking fees (up to 20% of the purchase price, as determined by our cost of replacing the missing items, including a processing fee for the labor intensive process) or refusal of the return.

Product Packaging

Please package the product to be returned for return or exchange well because if it is damaged in transit, you will not qualify for a refund. Jewelry that rattles in a package can cause scratching and breakage of stones and silver. Any returned item that rattles will have 20% of the purchase price deducted from the refund and possibly more if the jewelry is scratched, chipped or in any way damaged. If the product has odors, such as cigarette smoke, no refund will be offered or honored, and the product will be returned to the sender.

Shipping Charges and Who Pays

If the return is needed as a result of damage, defect, or our mistake, we will pay the shipping charges, both to have your item sent back to us and to send you a replacement item. In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not credit the original shipping charges toward an exchange.

Address for returns:

Alone Star Jewelry
Returns Department
16022 Rainbow Lake Rd.
Houston, TX 77095-4050 USA