Frequently Asked Questions

Q: I don't have a PayPal account. Can I still buy jewelry from your site?

A: A PayPal account is not required to purchase jewelry from our site. When you click to checkout and are taken to the PayPal site, there is a link on that page to continue without logging in. The link is not that prominent so just look for it and click on that link.

Q: I don't want to pay for my order online. Is there another way for me to purchase items from you?

A: Yes! If you prefer, you may contact us at 832-330-8613 and we will gladly handle your order over the phone.

Q: The zoom feature is not working in my browser. How can I fix it?

A: You may have installed a piece of software that changed a setting in Internet Explorer or you may have manually made some changes that are affecting the functionality of our website. You should follow the steps below if you are unable to zoom the graphics on our website:

In Internet Explorer, select Tools, Internet Options
On the General tab, under Temporary Internet Files, click Delete Files. This will remove any temporary files that might be interfering.
On the Advanced tab, click the Restore Defaults button
Click OK
Close all instances of Internet Explorer

You should now be able to launch Internet Explorer and the zoom should work. If the zoom continues to fail, you should investigate any new software you have recently installed to determine if it is causing the issue. You might try uninstalling the software to see if the problem goes away. If it does, contact the vendor support for that application to report the issue and request a fix.

Q: The images showing in the slideshow on the home page are very small. How can I fix this?

A: Please follow the procedures for the zoom feature issue, listed above.

Q: I signed up for your newsletter but I haven't received one yet.

A: With all of the spam blockers and junk mail filters these days, it's a wonder anything makes it into our inboxes! In order to receive our newsletter, you need to put our email addresses on your safe lists or let your spam blocker know that we are safe and it's OK to allow you to receive email from us. Please make sure that you add the following email addresses to your safe lists so that our newsletter will make it into your inbox:

sales2asj@alonestarjewelry.com
support4asj@alonestarjewelry.com

Q: How do I change my spam blocker settings with Comcast?

A: First, sign into your Comcast account at http://www.comcast.net/home.html. In the right navigation bar, click on View My Email Settings. Find "Restrict Incoming Email" in the list of options. If this setting says "allow all email" then you don't need to change anything. If this setting says "Block all emails" then email is blocked from reaching your Inbox. To change this, click on the setting. If you select "Only allow email from the following email addresses" then you can add email addresses to the box. Only the email addresses you add to this box will be allowed entry to your Inbox. This is very restrictive unless you add your entire address book to this box.

If you set "Restrict Incoming Email" to "allow all email" then I would recommend you make sure that the setting for "Spam Filtering" is set to "enabled".

Q: I'm using an online spam blocker. How do I add email addresses to my safe list?

A: It's very important that you make sure all of the email addresses you WANT to receive email from are added to your safe lists. Online spam blockers are great but they can be very restrictive if you haven't configured them for your personal use. You have to make sure you sign in to your account and add all of the email addresses that you want to allow in your Inbox. Some of these online spam blockers send out an email to the sender telling them that they have to click on a link and agree to their terms before their email will be allowed into the recipient's Inbox. That's all fine and dandy but I'm not the type of person to go to an unknown site and start agreeing to terms for the simple purpose of being able to send an email. So, the responsibility falls to you to make sure that you are receiving the emails you want to receive and you do that by adding email addresses to your safe list with your online spam blocker.

Q: How do I get something repaired?

A: Click here to review our repair policy. For all other customer service inquiries, click here.

Q: What do I do if I need to return or exchange something I've purchased?

A: Click here to review our return policy.

Q: When I try to checkout, the PayPal checkout page never loads. I get an error page saying that the PayPal site may not be functioning properly right now.

A: At this time, our site checkout is not compatible with the Google Chrome browser. If you are using Google Chrome you must close that browser and use Internet Explorer 7 to complete your checkout. You may have to add your items to your shopping bag again. We apologize for the inconvenience. While all browsers have not been tested with PayPal checkout, if you are using any browser other than Internet Explorer 7, you may experience difficulties.

Update: As with all new browsers, if you experience strange behavior with various websites you should check with the browser's support personnel to try to solve your issue. A good idea is to try a different browser and see if the problem just goes away.

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